At Estar Garments, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.
1. Return Eligibility
You can request a return or exchange if:
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The item is defective, damaged, or incorrect
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The return request is made within 7 days of delivery
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The item is unused, unwashed, and in its original packaging with tags intact
Note: Items on sale or clearance, undergarments, and customized products are non-returnable.
2. How to Request a Return
To initiate a return, please contact us at:
Email: info@estargarments.com
Call/WhatsApp: +92 322 6280283
Please mention your order number and the reason for return. Our support team will guide you through the next steps.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days
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Refunds are made through the original payment method or via bank transfer
Note: Shipping charges (if any) are non-refundable
4. Exchange Policy
If you wish to exchange a size or style:
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Contact us within 7 days of receiving the item
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Exchanges are subject to stock availability
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You may need to cover return shipping charges
5. Damaged or Incorrect Items
If you receive a wrong or damaged product, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll replace it or issue a full refund at no extra cost.
6. Contact Us
For all return, exchange, or refund-related queries:
Email: info@estargarments.com
Call/WhatsApp: +92 322 6280283
Address: B 92, Quaid-e-Azam Market, Faisalabad, Pakistan